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Terms & Conditions
our policy is simple. If you are not 100% satisfied with your purchase, we
promise to either refund, credit or exchange the cost of your items within 14
days of you receiving the goods; the choice is yours. For us to keep this
promise please keep in mind the following terms:
14 DAYS MONEY BACK GUARANTEE
In the circumstance where you are
unhappy with the product you have purchased you may return the item (s) and are
entitled to a full refund- less shipping, handing charges and insurance costs,
from and to Mondelights
within 14 days. Returned items must be in their
original packaging and condition, with all accessories and not be used or
altered in any way.
If returned items are not in their full
original condition and packaging, including all original wrappings, a
restocking fee of 25% will be charged and taken off the refund total.
Please note that all return costs, are
non refundable. Therefore, the following fees and charges will not be
- Delivery charges from Mondelights
- Delivery charges to return the product to Mondelights
is the customers responsibilities that all returned items due to change of mind
are returned in a safe manner. Mondelights can be of assistance with the best
carriers to use. Mondelights will not take any responsibility for lost or
damaged goods. If any such goods are received damaged, a credit/refund will not
return items must be in our possession within 14 days of the date you received
it, to obtain a full refund.
return, your merchandise will be inspected and the refund will be issued within
7 business days.
return a purchase, a Mondelights staff member must be contacted, to obtain a
return authorisation form. Prior to returning the item, this form must be
completed and emailed or faxed to your sales representative for approval. It is
then to be attached to the exterior of all cartons. Please print and place on
DAMAGED & FAULTY RETURNS
items must be opened and checked by the customer within 24 hours of receipt,
otherwise we cannot be liable for damage incurred during transit.
a customer is to receive a damaged or faulty item, they must notify Mondelights
upon receipt of the goods and follow the correct returns policy as stipulated
must issue a return authorisation, prior to customers returning goods.
Unauthorised returns will not and cannot be accepted.
damaged or faulty claims or refunds after 14 days of delivery will not be
accepted as a refund and be treated as a warranty claim. In this case it will
be the responsibility of the customer to pay for all return costs.
items must be in their original packaging and condition, with all accessories
and not be used or altered in any way. They must be unmarked and unassembled in
CUSTOM MADE RETURNS
items cannot be refunded for change of mind.
is the customers responsibility to ensure all custom made orders are 100% what
CANCELLING YOUR ORDER
you change your mind and decide that you no longer want to go ahead with your
purchase, you can cancel your order. Simply let us know and if your goods have
not already been despatched we’ll cancel your order and refund you.
order must be cancelled prior to dispatch of goods from our warehouse. In the
case that the items have left the warehouse, shipping fees will not be included
within the refund.
the event of a custom order that has resulted in special items being produced
by our manufacturers, refunds are not available if the items are already in
WARRANTY TERMS & CONDITIONS
provides a 12 Month Warranty on all products, with exceptions for the
- Warranty will not cover normal wear an tear, improper care, maintenance and
abnormal use of products and commercial use.
- Customers must provide proof of purchase and may be requested by Mondelights
to provide further information.
- The ultimate Warranty Claim decision will be subject to the above. Products
will be repaired or replaced, depending on the situation of the claim and
product circumstance. The claim will be solely at Mondelights management's